Information on the right of cancellation Right of cancellation - distance selling
at your request outside the Bank or as distance
Pursuant to S17 of the Danish act on consumer agreements,
selling: For instance if the agreement has been ente-
you may cancel an agreement on financial services within a
red into over the telephone, via e-mail or Jyske
without you having been in contact with your adviser inperson, i.e. a so-called distance sale agreement. The
Consequently, the right of cancellation does not
agreement may for instance have been entered into over
the telephone, via e-mail or Sydbank NetBank.
outside the bank, for instance at a meeting at your office
or at your place of work when you did not request the
futures and optionsinterest-rate agreements
The agreement may for instance have been entered into
over the telephone, via e-mail or Jyske Netbank upon the
Fixed-term deposit accounts whose repayment
request of the Bank outside the Bank, for instance at a
meeting at your office or at your place of work.
Special rules for individual pension schemesYou may cancel an agreement on an individual
pension scheme ("alderspension" and "ratepen-
The right of cancellation shall lapse before expiry of
sion"), entered into as a distance sale agreement or
the cooling-off period, where upon your explicit
outside the premises of the Bank, within 30 days.
request, the agreement has been fulfilled by both
parties.Typically in case of transfers and payments.
Basically, the cooling-off period is defined from the
day you sign the agreement or place your order.
Once the cooling-off period no longer applies, any
However, the cooling- off period does not commence
agreement may be terminated in accordance with
until you receive the information you are entitled to
the provisions of "Dealing with Jyske Bank" - General
pursuant to the provisions of the Danish Consumer
terms and conditions or in accordance with the provi-
Agreements Act, such as information on the right of
cancellation and the product you ordered. Such infor-
mation must be in writing, i.e. in your Netboks or in a
The right of cancellation shall lapse for agreements
letter. If, for the sake of example, you sign an agree-
which within the cooling-off period of 30 days
ment on the first day of the month, a Monday, the
(pension schemes) and 14 days (other distance sale
cooling-off period runs up to and including Monday
agreements) fall within the scope of an agreement on
15th. If you receive the relevant information on, e.g.,
securities and financial services of which prices fluc-
Wednesday 3rd, your cooling-off period runs up to
tuate in the capital market. Hence, you cannot cancel
and including Wednesday 17th. Where the last day of
the deposit on agreements which before the cooling-
the cooling-off period is a Saturday, a Sunday, a holi-
off period is invested in securities or is linked to one
day, 5 June (Constitution Day), 24 December or 31
December, the cooling-off period shall expire on thefollowing business day. Right of cancellation - credit agreements
Payment if you wish to cancel an agreement
Pursuant to S.19 of the Danish Credit Agreements Act
Where you wish to exercise your right of cancellation,
["Kreditaftaleloven"], you can as a consumer cancel a loan
you are obliged to return whatever you have recei-
agreement or a credit facility agreement within a period of
ved. The Bank must refund all amounts you have
paid, except the up-front fee to the Bank and anyother relevant costs, e.g. registration fees or costs
If the agreement is subject to the right of cancellation under
incurred for the assessment of your property.
the Danish Consumer Agreements Act as well as the Danish
If you exercise your right of cancellation, the Bank
Credit Agreements Act, the Danish Consumer Agreements
may charge an hourly rate for any work in this
Act shall not apply to the loan or the credit.
respect, depending on the scope of the matter.
The cooling-off period for loans and credits is defined
Where you wish to exercise your right of cancellation,
from the date on which you signed the agreement or
you must call or write to your branch before the
received the terms and conditions as well as informa-
cooling-off period expires. Where your notice has
tion about the conditions for exercising your right of
been sent to us in writing before expiry of the
cooling-off period, your cancellation shall be conside-red valid. If you want to ensure proof that you acted
Such information must be in writing, i.e. in your
within the cooling-off period, you may want to send a
Netboks or in a letter. If, for the sake of example, you
letter by registered mail and save the post office
sign a credit agreement on the first day of the month,
a Monday, the cooling-off period runs up to and inclu-
ding Monday 15th. If you receive the relevant infor-
For transactions involving the raising of mortgage
mation on, e.g., Wednesday 3rd, your cooling-off
loans and trading in mortgage bonds, including fixed-
period runs up to Wednesday 17th. The cooling-off
price agreements, the right of cancellation does not
period always expires on the last day of the cooling-
apply. For transactions involving securities or finan-
off period, regardless whether this is a holiday, 5
cial services of which prices depend on fluctuations
June (Constitution Day), 24 December or 31 Decem-
in the capital market, the right of cancellation does
not apply if the agreement was entered at the Bank,
Payment if you wish to cancel an agreement
Jyske Bank A/S · Vestergade 8-16, DK-8600 Silkeborg
Tel. +45 89 89 89 89 · Fax. +45 89 89 19 99 · jyskebank.dk
Where you wish to exercise your right of cancellation,
You must notify the Bank accordingly in a letter or
you must, immediately and not later than 30 days
another durable medium before expiry of the cooling-
after notification of cancellation has been forwarded
off period. Where your notice has been sent before
to the Bank, repay the principal plus interest accrued
expiry of the cooling-off period, you cancellation shall
from the date of drawdown of the loan or credit until
the date of repayment of the principal.
Once the cooling-off period has expiredOnce the cooling-off period no longer applies, any
The Bank must refund the costs you have paid,
agreement may be terminated in accordance with
except non-refundable costs and charges, if any, paid
the provisions of "Dealing with Jyske Bank" - General
to public authorities, for example registration fees.
terms and conditions or in accordance with the provi-
Where you wish to cancel an agreement, you mustfollow the directions described in the relevant agree-ment.
Jyske Bank A/S · Vestergade 8-16, DK-8600 Silkeborg
Tel. +45 89 89 89 89 · Fax. +45 89 89 19 99 · jyskebank.dk
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Anna hat offensichtlich einen äußerst langen Atem. Ich frage mich, wann bei ihr die Grenze erreicht ist, wo sie sagt, mir reichts, ich kann nicht mehr. »Denkst du manchmal, wenn diese Kiesels doch bloß nicht mehr kämen, ich kann ihnen ja doch nicht helfen?«»Das denke ich eigentlich nicht. Ich denke, ich bin einfach jemand, den sie immer ansprechen können. So viel eicht. Ich interessie